Contact Us
Every message sent to Sleevary customer service by email, by phone, or through the form on this page gets a reply within 1 business day. Below are the routes, the hours they are staffed, and the details that make a first reply complete.
Email answered by customer service
The address contact@sleevary.com is the single inbox for everything, from a question about a reading age before ordering to a return, a refund, or a privacy request, and the people who run Sleevary read it every business day.
Replies promised within 1 business day
Every email and every form message gets its answer within 1 business day, and that holds through the busy weeks of November and December. A message that arrives on a weekend or a federal holiday is answered by the end of the next business day, so one sent on Saturday, Oct. 10, 2026 is answered on Tuesday, Oct. 13, because Monday, Oct. 12 is Columbus Day.
The contact form routed to the same inbox
Whatever is sent through the form below lands in the contact@sleevary.com inbox, and the answer goes back by email.
Phone calls taken during business hours
The phone number is +1 (743) 242-0838, answered Monday to Friday from 7:45 a.m. until 5 p.m. Eastern. Outside those hours, an email or the form reaches customer service faster than a call.
A North Carolina number dialed with +1
The 743 area code covers Greensboro and the rest of the Piedmont Triad region of North Carolina, the same region as the company’s office, and callers outside the United States dial +1 before the number. Both the number and the email address are printed at the bottom of each page on sleevary.com.
Hours kept in Eastern Time
Customer service is staffed Monday to Friday from 7:45 a.m. until 5 p.m. Eastern, with weekends and US federal holidays off. The 5 p.m. close is also the daily cutoff for orders, as the Shipping Policy explains.
Time zones converted from Eastern
The 7:45 a.m. start is 6:45 a.m. in Chicago, 5:45 a.m. in Denver, and 4:45 a.m. in Los Angeles, and the 5 p.m. close is 4 p.m., 3 p.m., and 2 p.m. in those cities, while Arizona, which does not change its clocks, matches Los Angeles in summer and Denver in winter.
Messages written with the order number
A first message can usually be answered in one reply when it contains three things:
- The order number from the confirmation email.
- The email address used at checkout.
- For a damaged, misprinted, or wrong book, pictures showing the problem and the shipping label.
Privacy requests labeled in the subject line
A request to see, correct, or delete personal information is easiest to route with the subject “Privacy request“, and an opt-out of sale or sharing with “Do Not Sell or Share” as the subject. What happens next is set out in two places: Do Not Sell or Share My Personal Information for opt-outs, and the Privacy Policy for every other request.
Mail addressed to the Greensboro office
Letters and legal notices go to DIAMOND NISHELLE EVANS FUNY LLC, 306 Craig St, Greensboro, NC 27406, United States. The office holds no books, receives no returns, and is not open to visitors, and the address for a return arrives by email together with its return number, as the Refund and Returns Policy describes.
Company identity stated in full
Sleevary is the trading name of DIAMOND NISHELLE EVANS FUNY LLC, EIN 99-4781969, with its office at 306 Craig St, Greensboro, NC 27406, United States, reachable at contact@sleevary.com and +1 (743) 242-0838 from 7:45 a.m. until 5 p.m. Eastern on business days, and the About Us page explains how the books are bought, packed, and shipped.