Order Tracking

A tracking number reaches the customer by email on the day the box ships, at most 2 business days after the order counts, and this page shows where an order stands before and after that moment.

Order status looked up with two details

The lookup below needs two things: the order number, which is printed in the confirmation email, and the email address used for billing. It returns the current status of the order and the books in it.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

Tracking emails sent when the box ships

When the distribution partner hands the box to the carrier, Sleevary emails the carrier’s name and the tracking number to the checkout email address. From then on, the carrier’s own website, searched with that number, shows the most recent scans.

Scans delayed by up to 1 business day

A new tracking number can show no movement for up to 1 business day while the carrier enters the box into its system, which is normal and does not mean the box is lost. An order counted on Tuesday, Oct. 20, 2026 typically shows its first scan on Oct. 21 or Oct. 22 and is delivered between Wednesday, Oct. 28 and Monday, Nov. 2.

Statuses explained in plain words

The lookup reports one status at a time, and an order normally passes through three of them in this order:

  1. Pending payment: checkout was opened, but the payment was not completed.
  2. Processing: the payment went through, and the books are with the distribution partner for packing.
  3. Completed: the books are on their way, so the carrier’s tracking number is already in the customer’s inbox.

Three other statuses appear only when something changes the usual path. On hold means a payment is being reviewed, cancelled means the order was stopped before shipping and refunded, and refunded means the money was returned to the original card or PayPal account following a return or a problem.

Movement stopped for 4 business days

If the carrier’s tracking page shows no new scan for 4 business days, customer service asks the carrier to trace the box, and if it has still not turned up 6 business days after the trace opens, the customer chooses between a replacement copy and a full refund. The Shipping Policy describes what to check first when tracking says delivered and no box is in sight.

Results not found by the form

A lookup that returns nothing usually has a typing error in the order number, or uses an email address different from the billing email given at checkout, such as a work address instead of a personal one. Trying again with the details exactly as they appear in the confirmation email solves most cases.

Tracking help given by customer service

When the lookup or the carrier’s page leaves a question open, Sleevary customer service checks the order at contact@sleevary.com, at +1 (743) 242-0838, or through the form on the Contact Us page, Monday to Friday from 7:45 a.m. until 5 p.m. Eastern, and replies within 1 business day.